easyHotel Help Desk

Our standard check-in time is from 3.00pm, if you do arrive early many of our hotels offer luggage storage for a small additional fee, this service is subject to availability.

Q: What is the latest time I can check-out?
What is the latest time I can check-out?

A:

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Our standard check-out is 10.00am, most of our hotels offer luggage storage for a small additional fee, subject to availability.

Q: Is easyHotel associated with easyJet?
Is easyHotel associated with easyJet?

A:

[--- UPDATED: 14/03/2008 13:59:12 ---]

Not directly - easyHotel Ltd is a wholly owned subsidiary of easyGroup Holdings Ltd a company owned by Stelios, the serial entrepreneur and founder of easyJet. easyGroup Holdings Ltd is the largest single share holder of easyJet PLC and the owner of the easy brand.

Q: I'm not able to print my confirmation 'What do I do?'
I'm not able to print my confirmation 'What do I do?'

A:

[--- UPDATED: 5/14/2008 11:23:34 AM ---]

[--- UPDATED: 13/03/2008 09:50:42 ---]

You will need to provide proof of your booking arrival at your hotel. If you are unable to print the Booking Confirmation/Invoice at the time you made your booking you can log into your account on the 'My Account' section of the website and reprint the details of your selected booking.

Q: How can I check if I successfully made a booking?
How can I check if I successfully made a booking?

A:

[--- UPDATED: 5/14/2008 11:22:17 AM ---]

At the time you made your booking you will have been provided with a Booking Confirmation/Invoice and will also have been sent an email. To check the status if your booking/s - log into your account on the 'My Account' section of the website.

Q: Who owns easyHotel?
Who owns easyHotel?

A:

[--- UPDATED: 14/03/2008 14:02:45 ---]

Stelios, the serial entrepreneur and the founder easyGroup has founded easyHotel and owns the company.

Q: What is the minimum number of nights I must book?
What is the minimum number of nights I must book?

A:

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Normally the minimum number of nights you need to book is just one night. However, during periods of high demand & when key events are taking place, there may be a longer minimum length of stay required, typically this will be 2 or 3 nights on certain room types.

Q: If I cancel my easyJet flight do I still have to cancel my easyHotel booking?
If I cancel my easyJet flight do I still have to cancel my easyHotel booking?

A:

[--- UPDATED: 13/03/2008 16:27:22 ---]

Yes.

Q: What is the maximum number of nights I may book?
What is the maximum number of nights I may book?

A:

[--- UPDATED: 13/03/2008 10:04:38 ---]

This information is specific to the hotel. Please see Our Hotels and select the hotel you are interested in.

Q: Do rooms have windows?
Do rooms have windows?

A:

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This varies from hotel to hotel and is clearly indicated when selecting your room type during the booking process or enquiry.

Q: What currencies can I pay for my stay in?
What currencies can I pay for my stay in?

A:

[--- UPDATED: 5/14/2008 11:24:52 AM ---]

The currency that you pay for your booking in is dependent on the hotel location. Usually you will be charged in the currency of the country that the hotel is located in.

Q: Can I smoke within the hotel?
Can I smoke within the hotel?

A:

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For the comfort, health & safety of all our guests and staff, we have taken the decsion to make all of our hotels non-smoking. Usually the hotel providea an outside smoking area for your conveniance.

Q: Are meals included in the price?
Are meals included in the price?

A:

[--- UPDATED: 13/03/2008 16:56:59 ---]

No.

Q: Is there a restaurant within the hotel?
Is there a restaurant within the hotel?

A:

[--- UPDATED: 14/03/2008 14:15:21 ---]

[--- UPDATED: 13/03/2008 16:53:53 ---]

We do not provide resturant facilities within our hotels, however full details of the a range of resturants and cafes are available at the hotel.

Q: What is the electricity (voltage)?
What is the electricity (voltage)?

A:

[--- UPDATED: 13/03/2008 16:43:34 ---]

This information is specific to the hotel. Please see Our Hotels and select the hotel you are interested in.

Q: Is breakfast included?
Is breakfast included?

A:

[--- UPDATED: 14/03/2008 13:51:12 ---]

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Our great value rates do not include breakfast, however your hotel staff will be able to provide details of where to go for a great value breakfast nearby.

Q: Are the rooms en-suite?
Are the rooms en-suite?

A:

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Yes, all of our rooms provide a minimum of an en-suite shower room with basin & toilet.

Q: Are there electrical sockets in the rooms?
Are there electrical sockets in the rooms?

A:

[--- UPDATED: 14/03/2008 13:57:09 ---]

[--- UPDATED: 13/03/2008 15:53:40 ---]

Yes we provide electrical sockets, please note voltage supply varies from country to country. Specific details are available on hotel information pages.

Q: Where can I find information about how to get to/from airports by Taxi/Bus/Train?
Where can I find information about how to get to/from airports by Taxi/Bus/Train?

A:

[--- UPDATED: 5/14/2008 11:26:37 AM ---]

You will be able to find directions by public transport in the 'Map and Directions' section of the Hotel Information pages. Access is via the 'Find an easyHotel' link on the home page or by going to www.easyhotel.com/hotel_search.htm

Q: Can I cancel my booking?
Can I cancel my booking?

A:

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Yes, however an administration charge will be made and the balance of the amount you paid will be held in credit on your easyHotel customer account. This credit balance can be used against future bookings at any easyHotel within one year of the cancellation date.

Q: Is bed linen provided?
Is bed linen provided?

A:

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Yes when you arrive your bed will be made up with cotton sheets, duvet and pillows.

Q: Do I have to clean my own room?
Do I have to clean my own room?

A:

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Your room will have been cleaned & prepared for your arrival with fresh towels & bed linen. Should you wish your room to be cleaned , and linen or towels changed during your stay, this can be arranged for a small additional charge. You are NOT required to clean your room before you leave.

Q: How often will the room be cleaned?
How often will the room be cleaned

A:

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[--- UPDATED: 13/03/2008 16:23:04 ---]

Q: Are the rooms air-conditioned?
Are the rooms air-conditioned?

A:

[--- UPDATED: 14/03/2008 13:53:05 ---]

This information is specific to the hotel. Please see Our Hotels and select the hotel you are interested in.

Q: Are all the rooms orange inside?
Are all the rooms orange inside?

A:

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No more than one wall inside the rooms are orange, as is the bathroom door. The remainder of the room is decorated in neutral colours.

Q: What do I need to bring with me for the purpose of check-in?
What do I need to bring with me for the purpose of check-in?

A:

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You must bring a copy of your confirmation with you, In addition some countries require that foreign nationals show their passport, you should check this prior to arrival at your destination.

Q: How big are the beds?
How big are the beds?

A:

[--- UPDATED: 5/14/2008 11:25:34 AM ---]

You will be able to find detals of our beds in the 'Facilities' section of the Hotel Information pages. Access is via the 'Find an easyHotel' link on the home page or by going to www.easyhotel.com/hotel_search.htm

Q: Do I need to bring my own soap, shampoo, etc?
Do I need to bring my own soap, shampoo, etc?

A:

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[--- UPDATED: 13/03/2008 14:11:02 ---]

We provide a quality bodywash/shampoo in your ensuite shower room.

Q: Can I hang my clothes up in the room?
Can I hang my clothes up in the room?

A:

[--- UPDATED: 13/03/2008 13:06:22 ---]

This information is specific to the hotel. Please see Our Hotels and select the hotel you are interested in.

Q: Is there a wardrobe in the room?
Is there a wardrobe in the room?

A:

[--- UPDATED: 14/03/2008 13:54:47 ---]

This information is specific to the hotel. Please see Our Hotels and select the hotel you are interested in

Q: How do I make a booking?
How do I make a booking?

A: You can only make bookings through our website www.easyhotel.com. Alternatively you can visit any of our hotels and book your room via the internet, using the terminal in reception, please note bookings are subject to availability at time of booking.

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Q: What do I do if I leave personal belongings behind?
What do I do if I leave personal belongings behind?

A:

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Please contact the hotel directly (contact details on the hotel information page) and they will arrange with you for the return of your belongings.

Q: Does the hotel provide services for guests with special needs?
Does the hotel provide services for guests with special needs?

A:

[--- UPDATED: 14/03/2008 14:02:19 ---]

[--- UPDATED: 13/03/2008 16:36:03 ---]

All hotels aim to be as accessable as possible and comply with local legislation regarding the provision of services for guests with special needs. This information is specific to the hotel. Please see Our Hotels and select the hotel you are interested in.

Q: Can children stay unaccompanied?
Can children stay unaccompanied?

A:

[--- UPDATED: 13/03/2008 16:26:50 ---]

No. By Children we mean anybody under the age of 18.

Q: Does easyHotel offer refunds?
Does easyHotel offer refunds?

A:

[--- UPDATED: 14/03/2008 13:50:11 ---]

[--- UPDATED: 13/03/2008 14:19:27 ---]

Unfortunately we are not able to provide refunds for cancelled bookings, the balance of the amount you paid will be held in credit on your easyHotel customer account. This credit balance can be used against any future bookings at any of our easyHotels within one year of cancellation date.

Q: Are guests allowed in the hotel / room?
Are guests allowed in the hotel / room?

A:

[--- UPDATED: 14/03/2008 13:44:47 ---]

[--- UPDATED: 13/03/2008 12:33:56 ---]

You can invite guests to visit you, however only registered guests are allowed to stay overnight.

Q: What hours does the help desk operate?
What hours does the help desk operate?

A:

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[--- UPDATED: 13/03/2008 13:45:30 ---]

The help desk operates from 9:30 - 5:00 GMT Mondays to Fridays and will endeavour to reply to your question in 24 hours. You may submit questions 24 x 7. Please be patient and do not submit the same issue more than once.